Return Policy

RETURN POLICY DETAILS

Your satisfaction is guaranteed. If you're not 100% satisfied with your purchase, simply contact our Customer Service department within 30 days of delivery for a Return Merchandise Authorization (RMA) number. Refund is less all shipping and handling.

This policy applies to products purchased direct from PaceMaster and includes PaceMaster and Rüht products. If you purchased a fitness product from a retail store, please refer to the store return policy.

PaceMaster accepts returns of merchandise only under the following conditions:

  • You must receive a RMA number from PaceMaster before shipping the product to us.
  • The merchandise must be returned within the Satisfaction Period specified.
  • Products returned without a RMA number will not be refunded or credited and will be discarded.
  • Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.
  • Products must be returned undamaged in suitable packaging (preferably original cartons).
  • Must be in original condition with all accessories and materials included.
  • Refunds do not include shipping and handling or assembly fees.

PaceMaster defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by PaceMaster Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause PaceMaster to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and PaceMaster will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.

Your order begins processing as soon as you click the "Submit" button. After submission, it may be possible to cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.

If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.

Don’t see what you need here? Please contact us – we’re here to help.